Break-Glass

Self-service with Break-Glass

Benson Connect’s Break-Glass feature allows you to access a patient’s studies when you weren’t the originating referrer.

Using Break-Glass in Benson Connect

When logged in to Benson Connect:

1. Click the ‘Break Glass’ button.
2. Read the acknowledgement and tick the box to confirm.
3. Enter the patient’s last name.
4. Enter the patient’s date of birth in the format shown on screen.
5. Click ‘Check Patient’ to continue.

https://secure.bensonconnect.com.au/Inteleconnect

Using Break-Glass in InteleViewer

1. Search for your patient as normal in InteleViewer. If you don’t have access to their images, you’ll be prompted to use the Break-Glass feature.
2. Click the ‘Break-Glass Access’ button.
3. Read and accept the terms of the confidentiality agreement.
4. Enter the patient’s date of birth in the format shown on screen.
5. Click ‘Access Patient Studies’.
6. You’ll return to the search screen with the patient’s ID already pre-populated.
7. Click ‘Search’ to access the patient’s studies.

Please note: you may need to upgrade your version of InteleViewer to use the Break-Glass feature.

If you have any issues accessing Break-Glass, please contact Benson Connect support on 1800 776 504 or support@bensonconnect.com.au