Billing policy

Payment of accounts

Benson Radiology requires full payment of your account on the day of your appointment. If your examination attracts a Medicare rebate, part of your full payment will then be refunded to you by Medicare.

We accept payment by:

  • cash
  • credit card
  • EFTPOS
  • cheque

If you have any queries about your account, please speak with our reception staff on the day of your appointment, or contact our accounts department on 8331 5601.

Speeding up your Medicare refund claim

Benson Radiology has Medicare Australia online claiming available at most clinics.  This means that if you settle your account in full on the day of your examination and provide bank account details, your Medicare rebate can be paid directly into your account within 3 working days.

If you prefer a Medicare cheque, you will receive this by mail in approximately 7-9 days.

Gap payments

The Medicare rebate will cover part of the fee charged for most examinations. If your examination is not eligible for a Medicare rebate our staff will inform you prior to your appointment.

Some patients will be required to make a gap payment in addition to the Medicare rebate. This gap payment varies depending on the type of examination performed.

Benson Radiology caps the gap incurred by a patient in a seven day period to $250, regardless of the number of examinations performed.

Benson Radiology is a private radiology practice. Our fees are based on recommendations by the Royal Australian and New Zealand College of Radiologists. We attempt to keep our gap payments to a minimum while maintaining the highest standards in imaging technology.

Hospital inpatients

Benson Radiology has arrangements with a large number of private health funds which ensures a ‘no gap’ policy for in-hospital patients. Check with us or your health fund prior to being admitted to hospital.

If you require imaging in a private hospital accident and emergency department prior to being admitted as an inpatient, normal out-patient fees apply.

The Medicare Safety Net

Medicare Australia offers a safety net system to limit the amount patients pay for medical expenses – contact Medicare on their hotline number, 132 011, for more information.

Pensioners and Healthcare Card Holders

We are proud to bulkbill pensioners and Health Care Card holders for all Medicare-rebateable examinations. If your examination is not eligible for a Medicare rebate and will attract a fee, our staff will inform you prior to your examination.